This policy explains how subscriptions, cancellations, and refunds work for SiteArmour. We aim to be straight with you — no fine print traps, no surprise charges.
By subscribing to SiteArmour you agree to this policy alongside our Terms of Service.
SiteArmour offers three monthly subscription plans:
All plans include unlimited AI SWMS generation, PDF download, and saved document history. Payments are processed securely through Stripe.
New accounts include a 14-day free trial. Card details are required at signup so your subscription continues uninterrupted at the end of the trial, but your card is not charged during the trial period.
You may cancel at any time during the trial. If you cancel before the trial ends, no charge will be made.
One trial per business or ABN. We may limit, modify, or withdraw the trial offer at any time.
You can cancel your SiteArmour subscription at any time. There are no cancellation fees and no lock-in contracts.
Cancel via:
When you cancel:
We do not offer refunds for change of mind. If you are unsure whether SiteArmour suits your work, use the 14-day free trial to find out before subscribing.
AI generation costs are incurred each time a SWMS is created — once a document is generated, the cost of that generation cannot be refunded.
If the service fails to meet a consumer guarantee under the Australian Consumer Law — for example, if it is significantly different from its description or substantially unfit for its common purpose — you may be entitled to a remedy. This may include a refund, re-supply, or compensation.
See section 8 below for how the Australian Consumer Law applies.
You can upgrade or downgrade your plan at any time from your account dashboard.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
You are entitled to a remedy — which may include a refund, re-supply, or compensation — if:
If a scheduled payment fails (declined card, expired card, insufficient funds), Stripe will retry the payment automatically over several days.
During this retry period, your access remains active. If all retries fail, your subscription will be suspended and you will need to update your payment method to restore access.
Your saved documents remain accessible during the suspension period.
If you initiate a chargeback or payment dispute through your bank or card issuer, your SiteArmour account may be suspended pending resolution.
Before disputing a charge, please contact support@sitearmour.com.au first — we can almost always resolve issues directly and much faster than a chargeback process.
Email support@sitearmour.com.au with:
We will respond within 3 business days and work with you to resolve the matter.
If you are not satisfied with our response to a refund request, contact us again and we will reconsider in good faith.
If we cannot resolve the matter directly, you may refer the dispute to the Australian Disputes Centre (disputescentre.com.au) or your state's small business or consumer protection regulator.
Questions about refunds, cancellation, or this policy: