01Acceptance of these terms
These Terms of Service ("Terms") are a binding agreement between you and the operator of SiteArmour ("SiteArmour", "we", "us", "our"). The legal operating entity is identified in Section 21.
By creating a SiteArmour account or using anything at sitearmour.com.au and sitearmour.au (the "Service"), you agree to these Terms. If you do not agree, do not use the Service.
During signup you will tick a box confirming you have read and accepted these Terms. Your account is not active until you do.
You confirm that you are at least 18 years old and have authority to enter into this agreement on behalf of yourself or the business you represent.
02What SiteArmour is — and is not
SiteArmour is a software tool that uses artificial intelligence to help Australian tradespeople and businesses generate, edit, share, and collect signatures on Safe Work Method Statements (SWMS).
SiteArmour is:
- A productivity and documentation tool
- A starting-point generator for SWMS content
- A platform for collecting digital and physical sign-ons
SiteArmour is not:
- A WHS consulting service
- Professional safety, legal, or engineering advice
- A substitute for a qualified WHS practitioner
- A guarantee that any document produced will be accepted by a principal contractor, regulator, or inspector
All output produced by the Service must be reviewed, customised, and verified by a competent person familiar with the specific workplace before it is used.
03PCBU responsibility
Under the Work Health and Safety Act 2011 (Cth) and equivalent state and territory legislation, the Person Conducting a Business or Undertaking (PCBU) holds the primary, non-delegable duty of care for workplace health and safety.
Using SiteArmour does not transfer, reduce, or discharge your duty as a PCBU. The PCBU remains solely responsible for ensuring that any SWMS produced using the Service is suitable for the actual workplace, tasks, hazards, plant, and workers involved.
As the PCBU using the Service, you must:
- Review every AI-generated SWMS for accuracy and site-specific conditions
- Consult with workers in the development of the SWMS, as required by WHS Regulation
- Verify hazard identification, risk assessment, and control measures against the actual job
- Update the SWMS if conditions change
- Keep SWMS records for the period required by law
- Never rely solely on AI output as the final SWMS
04AI-generated content disclaimer
The Service uses large language models and other AI technologies to generate content. AI-generated content is produced statistically and may contain errors, omissions, outdated references, or content that does not match your specific workplace.
We do not warrant that AI-generated content is accurate, complete, current, or fit for any particular purpose. AI output does not constitute professional advice of any kind, including WHS advice, legal advice, engineering advice, or medical advice.
The risk assessment within the Service is structured so that the PCBU assigns risk ratings to hazards. This is intentional. The PCBU has visibility of the actual workplace and is best placed to assess the risk. The Service supports that assessment — it does not replace it.
05Accounts and access
To use the Service you must register an account with accurate information about you and your business.
You are responsible for:
- Keeping your login credentials confidential
- All activity that occurs under your account
- Notifying us immediately at support@sitearmour.com.au if you suspect unauthorised access
One account is for one business. You may not share login credentials. Team plans include additional seats — purchase the appropriate plan if multiple people need access.
06Subscriptions and billing
SiteArmour is sold on monthly recurring subscriptions. All prices are in Australian dollars and exclude GST unless stated.
Plans and current pricing are shown at sitearmour.com.au. Each plan includes a set number of SWMS generations per billing cycle and a defined number of user seats. Unused generations do not roll over to the next cycle.
Payments are processed by Stripe. We do not store card details on our servers. Your subscription renews automatically on the same day each month until cancelled.
We may change pricing or plan inclusions with at least 30 days' notice to your account email before your next billing cycle. If you do not accept the change, you may cancel before it takes effect.
If a payment fails, we may suspend access until payment is successful. Repeated failed payments may result in account termination.
07Free trial
14-day free trial. Card details are required at signup. We do not charge your card during the trial. Your subscription begins automatically at the end of the trial unless you cancel before then.
At the end of the trial, you must select a paid plan to continue using the Service. SWMS documents generated during the trial remain accessible only while you have an active account.
We reserve the right to limit, modify, or withdraw the trial offer at any time. One trial per business or ABN.
08Refunds and cancellation
You may cancel your subscription at any time through your account settings or the billing portal. On cancellation, you keep access to the Service until the end of your current paid billing cycle. The subscription then ends and is not renewed.
We do not provide refunds for:
- Change of mind
- Partial months after cancellation
- SWMS generations already used in the current cycle
- Failure to use the Service after subscribing
This section does not limit your rights under the Australian Consumer Law (see Section 9).
09Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
For major failures with the Service you are entitled to:
- Cancel your service contract with us
- A refund for the unused portion or compensation for its reduced value
You are also entitled to be compensated for any other reasonably foreseeable loss or damage. Nothing in these Terms purports to modify, restrict, or exclude any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law that cannot be excluded by agreement.
10Digital signatures and sign-on records
The Service allows workers to sign SWMS documents digitally — via QR code, link, or in-platform. For each signature, the Service records the signer's name, role, signature image, IP address, and timestamp.
Electronic signatures are recognised under the Electronic Transactions Act 1999 (Cth) and equivalent state legislation. However, we do not guarantee that any particular signature will be accepted as legally valid in any specific context — for example, in regulatory proceedings, court actions, or by a specific principal contractor.
It is the PCBU's responsibility to ensure that the signature method used meets the requirements of the relevant principal contractor, regulator, or contract.
Sign-on records remain available to you while your account is active. Export records you wish to keep before cancelling.
11Your content
Content you input or upload to the Service — including job descriptions, company details, logos, photos, and completed SWMS documents — remains your property.
You grant SiteArmour a limited, non-exclusive licence to store, process, and display your content solely for the purpose of providing the Service to you.
You confirm that you have the right to upload any content (including logos and images) and that nothing you upload infringes the rights of any third party.
We do not use your content to train AI models. We do not sell or share your content with third parties for advertising or marketing.
12Acceptable use
You agree not to:
- Use the Service for any unlawful purpose
- Reverse engineer, decompile, or attempt to extract the source code of the Service
- Scrape, harvest, or extract data from the Service by automated means
- Use the Service to build, train, or improve a competing product
- Resell, sublicense, or commercially redistribute access to the Service
- Bypass rate limits, authentication, or other technical controls
- Upload malicious code, viruses, or content designed to disrupt the Service
- Misrepresent your identity, business, or ABN
- Generate SWMS or other documents for businesses or worksites you have no legitimate connection to
Breach of this section may result in immediate suspension or termination without refund.
13Intellectual property
The SiteArmour brand, platform, software, prompt engineering, generation logic, SWMS templates, design, and original content are owned by the SiteArmour operating entity (see Section 21) and protected by Australian and international intellectual property law.
"SiteArmour" and the SiteArmour logo are trade marks used in commerce and may not be used, copied, or imitated without written permission.
SWMS documents generated using your job data are yours to use, modify, print, share, and distribute as part of your business operations.
14Service availability
We aim to keep the Service available continuously but do not warrant uninterrupted access. The Service may be unavailable due to scheduled maintenance, updates, technical issues, third-party provider outages (such as our AI provider, payments processor, or hosting), or events outside our reasonable control.
We are not liable for losses arising from temporary service interruptions. If the Service is materially unavailable for an extended period, contact support@sitearmour.com.au and we will work with you in good faith on an appropriate remedy.
15Limitation of liability
To the maximum extent permitted by law, and subject to Section 9 (Australian Consumer Law):
- We are not liable for indirect, incidental, special, consequential, or punitive damages — including loss of profit, loss of business, loss of contracts, loss of data, or reputational harm — arising from your use of the Service.
- Our total aggregate liability for any claim arising from or related to the Service is limited to the fees you have paid for the Service in the 12 months immediately before the claim arose.
- We are not liable for any workplace incident, injury, illness, death, regulatory penalty, infringement notice, prosecution, or contractual loss arising from reliance on AI-generated content that has not been reviewed and verified by a competent person.
- We are not liable for the actions or omissions of third-party providers we use to operate the Service.
16Indemnity
You agree to indemnify and hold harmless the SiteArmour operating entity, its directors, officers, employees, and contractors from any claims, losses, damages, liabilities, costs, and expenses (including legal fees on a solicitor-client basis) arising from:
- Your use of AI-generated content without proper review and verification
- Your failure to comply with WHS legislation or your duty as a PCBU
- Any workplace incident, injury, illness, or death related to a SWMS produced or modified using the Service
- Your breach of these Terms or of any third party's rights
- Content you upload to the Service
17Suspension and termination
We may suspend or terminate your account immediately if you:
- Breach these Terms
- Fail to pay subscription fees
- Engage in fraudulent, abusive, or unlawful activity
- Pose a risk to the security or integrity of the Service or other users
You may terminate at any time by cancelling your subscription. On termination, your access ends and we may delete your data after a reasonable retention period (see our Privacy Policy). Export any documents or records you wish to retain before cancelling.
18Dispute resolution
If you have a concern or complaint, contact us first at support@sitearmour.com.au. We will respond within 5 business days and work with you in good faith to resolve the issue.
If we cannot resolve the matter within 30 days, either party may refer the dispute to mediation through the Australian Disputes Centre or an equivalent body before commencing legal proceedings. This does not prevent either party seeking urgent injunctive relief.
19Governing law
These Terms are governed by the laws of New South Wales and the Commonwealth of Australia. Both parties submit to the exclusive jurisdiction of the courts of New South Wales.
20Changes to these Terms
We may update these Terms from time to time. Material changes will be notified to your account email at least 14 days before they take effect. Minor or non-material changes (such as typographical corrections) may take effect immediately.
Your continued use of the Service after updated Terms take effect constitutes acceptance. If you do not accept the changes, cancel your subscription before they take effect.
21Contact and operating entity
SiteArmour is operated from Sydney, New South Wales, Australia.
Questions about these Terms? Email support@sitearmour.com.au.
SiteArmour is a product of Alpha Interior Linings & Carpentry Pty Ltd (ACN 606 603 169), an Australian proprietary limited company. The company is registered in Queensland and operates the SiteArmour platform from New South Wales. All references in these Terms to "SiteArmour", "we", "us", and "our" refer to this entity unless the context requires otherwise.